Frequently Asked Questions (FAQs) – Santa Cruz

1. Are your products authentic?

Yes. All our bikes and cycling products are 100% authentic and sourced from trusted manufacturers and authorized distributors.

2. Where do you ship from?

All orders are shipped from our base in San Francisco, California, USA.

3. Do you ship internationally?

Yes. We ship across the United States and to select international destinations. Shipping costs and delivery times are calculated at checkout.

4. How long does shipping take?

  • USA Standard Shipping: 3–7 business days

  • USA Express Shipping: 2–3 business days

  • International Shipping: 7–15 business days (depending on destination)

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to follow your package online.

6. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.

7. What is your return policy?

We accept returns within 30 days of delivery, as long as the item is unused, in its original condition, and in the original packaging. Please refer to our [Return & Refund Policy] for full details.

8. What if I receive a damaged or defective product?

If your order arrives damaged or defective, please contact us within 48 hours with photos, and we will arrange a replacement or refund.

9. Do you offer product warranties?

Yes. Most bikes and components come with a manufacturer’s warranty. Please contact us for details specific to your purchase.

10. How can I contact customer support?

You can reach us at:
📧 sntcrzbikes@gmail.com
📞 +1 952-800-6927
📍 1255 Battery St., Suite 120, San Francisco, CA 94111, USA

Our team will respond within 24 hours during business days.